Our Most Frequently Asked Questions.
We understand that a new model of workforce coordination raises important questions.
Here are some of the most common things providers ask about how myFacility works, how it fits within existing structures and how it supports performance and compliance.
What is myFacility?
myFacility is a workforce management platform that helps providers post shifts, access workforce supply, and manage staffing through one system.
It brings visibility, structure and control into the staffing process, without the need to manage multiple providers or systems separately.
Is myFacility a staffing agency?
No.
myFacility is not a staffing agency. It is the platform that connects you to workforce supply and simplifies how staffing is managed.
You remain in control of who you engage and how your workforce is managed.
How does myFacility work with agencies?
myFacility connects you to a network of workforce providers through one platform.
Instead of contacting agencies individually, everything is managed in one place, making the process faster, more consistent and easier to control.
Can we prioritise our internal or preferred staff?
Yes.
myFacility allows you to prioritise internal teams and preferred workers before accessing the broader workforce network.
This helps maintain continuity while still giving you flexibility when needed.
How does myFacility reduce admin?
myFacility removes many of the manual tasks involved in staffing.
This saves time and reduces operational pressure on your team.
Will we still have control over staffing decisions?
Yes.
You retain full control over workforce decisions at all times.
myFacility provides the visibility and tools to make decisions more efficiently, but you choose who works in your facilities.
Does myFacility support compliance?
Yes.
Worker information and compliance details are managed within the platform, making it easier to view, track and verify requirements.
This reduces the need for manual checks and supports consistent processes.
Is myFacility suitable for multiple facilities?
Yes.
myFacility is designed to support both single-site providers and multi-site organisations.
You can manage staffing across multiple locations with full visibility from one central platform.
How quickly can we get started?
myFacility is designed to be simple to implement.
Most providers can get set up quickly, with onboarding support available to ensure a smooth transition.
Is there a free trial?
Yes.
You can start with a free trial to see how myFacility works within your own operations before committing.
What types of providers is myFacility designed for?
myFacility is built for aged care, disability, home care and private care providers who need a more efficient way to manage staffing.
Still have questions?
See how myFacility works in your own environment.