One Platform for every non-employed person entering your facility
myFacility helps aged care providers manage agency staff, contractors, volunteers and visitors from booking to check-in, compliance, reporting and invoicing.
Workforce Operations
Manage agency bookings, suppliers, timesheets, approvals, care minutes and contingent workforce visibility.
Contractor Governance
Maintain workforce compliance, contractor auditing, visitor tracking and operational oversight.
Operational infrastructure for managing every non-employed person entering your facility.
Smart Kiosk
Capture agency staff, contractors, volunteers and visitors through a live digital check-in experience.
Operational Outputs
Turn workforce activity into reporting, invoicing, compliance oversight and supplier performance visibility.
Trusted workforce performance at scale
Built for healthcare providers who need dependable agency staffing. myFacility combines rapid fill times, verified compliance, and live operational visibility to keep services running smoothly.
0 %
Shifts Filled
Across all lead times
30 Minutes
Time-to-Fill (average)
Updated for you
0 %
Worker Compliance
With documents available
Live
Audit trail and tracking
Every action visible in one place
Why providers are switching to myFacility
Built for care providers who want faster fulfilment, stronger visibility and a simpler way to manage agency workforce operations.
Provider owned and operated
Built with provider insight, for the realities of residential aged care.
myFacility has been built in conjunction with Uniting NSW/ACT to support residential aged care providers across the end-to-end spectrum of agency workforce operations management.
Regulatory obligations
ACQSC verified, quarterly reporting and compliance visibility built into the platform.
myFacility operates through Find a Carer’s registered Digital Platform Operator framework, supporting structured reporting across complaints, incidents and removals.
Supplier onboarding
Bring your preferred suppliers into one streamlined system.
We already have suppliers active on the platform, and we can work directly with your preferred suppliers to onboard them into myFacility.
Timesheets made simple
Approve, review and resolve shift changes in one place.
Timesheets are where last-minute changes are captured, including overtime, no-shows and shift-related feedback.
Live in-system support
Real people available inside the workflow when your team needs help.
Our live chat feature gives your team access to real support staff who can troubleshoot issues and support you every step of the way.
Kiosk verification
Capture attendance, sign-ins and worker screening at site level.
Our kiosks help capture true clock-in and clock-out times for agency staff and contractors.
Commercially sustainable
Unlimited use through a SaaS model, without clipping every ticket.
myFacility charges a SaaS fee for unlimited use, creating a predictable and sustainable commercial model.
Invoice management
We pay the agency and simplify your accounts payable process.
myFacility manages supplier invoicing and agency payments, reducing admin overhead for providers.
Agency care minutes
Calculate contingent workforce care minutes with greater accuracy.
We calculate agency care minutes across contingent workforce activity, supporting visibility and reporting confidence.
Governance reporting built into the platform.
Find a Carer operates as a registered Digital Platform Operator and maintains structured quarterly reporting across complaints, reportable incidents and removals connected to platform-enabled aged care services.
Governance definitions
Governance records are captured and classified to support safeguarding, operational accountability and regulatory reporting obligations connected to aged care workforce and platform activity.
Feedback or concerns relating to workers, providers, agencies, care delivery, platform interactions or operational conduct requiring review or resolution.
A serious safeguarding or compliance event involving harm, abuse, neglect, misconduct or immediate risk connected to care delivery or workforce activity.
A restrictive or protective action where a worker, provider or organisation is suspended, restricted or removed from platform participation.
Complaint reporting
Complaints are captured where concerns are raised regarding care delivery, workforce conduct, provider operations, platform use or safeguarding obligations.
Abuse concerns, care planning concerns, privacy concerns, provider and workforce concerns, rights concerns and service delivery concerns.
Older people, family members, representatives, workers, providers, agencies, regulators or internal teams.
Complaints may be received, handled internally or referred externally depending on severity and safeguarding risk.
Reportable incidents
Reportable incidents involve serious safeguarding risks, abuse, harm, neglect or regulatory concerns connected to care delivery or workforce participation.
High-risk matters may trigger escalation, investigation, provider notification or external referral obligations.
Incident types align to ACQSC reportable incident classifications and operational governance workflows.
Incidents may be categorised by severity, immediate risk and client outcome impact.
Protective removals
Restrictive actions and removals may occur where safeguarding, compliance, misconduct or operational risk concerns require intervention or restricted platform access.
Workers may be suspended, restricted, monitored or removed from active participation.
Providers or agencies may be restricted or removed where serious governance or safeguarding concerns exist.
Matters may be referred to regulators, providers, police, AHPRA or compliance authorities where required.
From shift creation to payment all in one workflow.
myFacility connects rostering, workforce selection, live attendance, timesheets and invoicing into one streamlined operational flow helping providers reduce admin, improve visibility and fill shifts faster.
Shift created
Role, time, location, requirements and instructions are entered once.
Workforce selected
Provider-led rules prioritise internal workforce and preferred suppliers.
Shift filled
The right worker accepts the shift and confirmation is visible instantly.
Shift completed
Clock-in and clock-out records create live attendance visibility.
Timesheet reviewed
Timesheets are finalised, disputed or approved from the completed shift record.
Invoiced & paid
Approved work flows into invoicing, helping agencies get paid right away.
myFacility helps you reduce admin, save time, improve visibility, and manage staffing through one streamlined platform.
Real-time visibility of compliance for Agency & Contractors
myFacility Kiosk gives providers a simple, centralised way to manage staff, contractors, visitors and workforce activity across every facility.
Staff Check-In
Secure check-in and out with live visibility across shifts and facilities.
Contractor Management
Track contractor arrivals, activity and attendance from one central point.
Visitor Sign-In
Create a streamlined visitor experience while maintaining clear site visibility.
Live Facility Oversight
See who is onsite, when they arrived and where activity is happening in real time.
Simple, predictable pricing. All your staffing, managed in one place.
Designed to scale with your facilities, without hidden costs or complexity.
Facility Plan
Predictable and simple
Best for providers who want a fixed facility-based platform model with hardware included.
- Simple facility-based subscription
- Hardware included where required
- Predictable monthly platform access
- Designed for operational visibility and workforce control
Fee-for-service
Flexible and activity-aligned
Best for providers who want commercial costs linked to completed booking activity.
- Fee linked to completed bookings
- Scales with platform usage
- Flexible across changing workforce demand
- Aligns commercial structure with operational activity
Enterprise Plan
Tailored and strategic
Best for larger or more complex providers who need a tailored commercial pathway.
- Tailored commercial structure
- Multi-site rollout and implementation planning
- Supplier, workforce and compliance workflows
- Dedicated account management and operational support
Where the real savings come from
The biggest cost in staffing is not just labour. It is the time, admin, and inefficiency around it.
myFacility removes this layer completely.
The Roadmap
Bookings
Schedule and manage agency shift demand in real time.
Supplier Management
Onboard, manage and track supplier performance.
Live Support Chat
Connect with real support staff inside the workflow.
Timesheet Management
Track hours, changes, approvals, no-shows and shift feedback.
Billing & Invoicing
Simplified supplier invoices and accounts payable workflows. Dispute invoices & view credit notes.
Expected delivery: May 2026
Kiosk check-in
Capture agency, contractors, visitors and volunteer sign-ins using facial recognition software.
Expected delivery: May 2026
Feedback & Complaints
Capture feedback, complaints and reconcile with myFacility quarterly reporting requirements.
Expected delivery: July 2026
myFacility gives providers a live view of operational capability today, while showing what is being delivered next.